FAQs

HOW LONG ARE YOUR SHIPPING TIMES?

 Our products comes from different warehouses therefore, shipping times will be varied depending on location. For more delivery information, please see our Shipping Policy.

***Please Note That During Holiday Times Shipping May Take Longer Then Expected. (Warehouse Holiday time Frames Range Nov-Feb) 

SHIPPING RATE?
We Currently Offer FREE Worldwide Shipping.
WHAT ARE YOUR PAYMENTS METHODS?
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
CAN I RETURN OR EXCHANGE AN ITEM? 

If for any reason you are unhappy with your order or should you wish to return or exchange a product then please Contact Us soon as possible.

Returns:

If you would like to return a product, it is required to either submit the Contact Us form or contact us as soon as possible at info.plushberryjewels.com  We Offer A 7 Day Return Policy. If days exceed 7 unfortunately we can not offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

Returns can only be accepted on products that are unopened, unused and still in their packaging or with their tags still attached.

***Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund. Customers must cover shipping charges when sending an item back to us, we are not responsible for any shipping fees.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be issued back to the original method of payment or store credit only.

Size problem/Exchange: item must be returned to the warehouse and new item will be sent.