PLUSH SHOP LLC is not responsible for orders LOST OR STOLE, incorrect mailing address/change of mailing address or unclaimed packages. We ship to the address provided at checkout.
*(Address is only provided by customers, it is not possible for a merchant to guess or know customers personal contact information before it is provided by you the customer at checkout. We ask that you please keep this in mind before statements; "Shop delivered package/s to the wrong address".
Please very carefully check Street and/or Apartment Numbers which are commonly entered incorrectly by mistake before completing any order. We will try to work with customers as much as possible however once packaged are handed over to USPS they are legally responsible to deliver packages to destinations including transit updates.
If you receive this notice but the package is not in your mailbox, in your apartment office, or on the doorstep, here are some things to know:
- Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.
- Carrier may have placed it in a safer location, please check:
- Mailbox
- Porch
- Garage
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it
- Please check all potential delivery locations at your address.
Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.
- Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.
- If the package does not show up (extremely rare occasion), please call the Post Office and file a claim. PlushberryJewels cannot reimburse orders that were undelivered by the post office or stolen from a property, thank you for understanding!
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELAYED IN TRANSIT. BEING THAT WE HAVE MULTIPLE SHIPPING OPTIONS AVAILIBLE IT IS THE CUSTOMERS RESPONSIBILITY TO PURCHASE SIGNATURE REQUIRED OR INSURED SHIPPING AT $3 ADDITIONAL COST NOTED AT CHECKOUT AS “SIGNATURE CONFIRMATION”
