Hello, You can kindly email customer service in regards to billing and shipping address. This does not indicate that item was not delivered. We ask that customers follow the appropriate response protocol by reaching out to customer service first. We do not know customers personal information in regards to Shipping and/or billing address This can only be known and entered by you the customer at checkout. We have provided postal help center link in the event that USPS does not deliver package. From order history we see that our shop has indeed shipped your package, this information can be provided if needed.
Please reach out to customer service for further understanding.
Thank you,