PLUSH SHOP Help Center

Shipping Carrier: We ship both Domestic and worldwide by USPS.

Shipping times: 

• Standard Orders Take 7-10 Days
• Custom Orders Take UP TO 5 WEEKS After Order date before shipment
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. 
• Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Fees:

• Orders over $75 will have free shipping.
• Orders under $75 will be charged for shipping depending on your chosen delivery method and country.
•  Full price will be displayed at checkout. 

YES! We ship worldwide. The default pricing on our site is in USD, the conversion rate depends on your issuing Bank Card used on the transaction. Please see our currency converter located at the Top of our website to change currency on the site. The site will default US Dollars on the checkout page. The best way to view our rates is to go through the checkout process and fill in your address. Don't worry, payment information is not needed to do this. International tax and duties (Import) are the sole responsibility of the purchaser, these fees are not included in the shipping costs.

In some instances, delivery may be delayed depending on your country's customs. The Plush Shop (PlushberryJewels) and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Plush does not cover additional customs fee charges. Plush is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Unfortunately, WE CURRENTLY DO NOT ACCEPT ANY RETURNS OR EXCHANGES. 

• Our shipping department double checks every product and carefully pack every order to make sure you receive your order in its best condition. We are not responsible for orders damaged by shipping carriers.

• Please understand that we CAN NOT restock items once they leave our warehouse, Therefore ALL SALES ARE FINAL:
• Jewelry Sizing: Provided on each product page is sizing and options. We ask that you VERY CAREFULLY READ AND SELECT APPROPRIATE SIZE as you the customer or buyer would be the only person to know sizing for self. These errors are not eligible for a refund under any circumstances. (There is no way a merchant can guess or know the size of customers buying products: Measurements around your Neck (necklaces), Wrist (bracelets), Finger  (Rings), Ankle (anklet), Can be made from simple household items like a string and ruler or measuring your favorite pieces of jewelry before purchasing. Hoops sizes provided are also displayed with photos and Measurements (MM) that can be searched to be sure it is the best fitted size for yourself or as a gift. ALL CHILDREN'S COLLECTION PRODUCTS INCLUDE A "PROPER MEASUREMENT DISCLAIMER" FOR YOUR READING AT THE BEGINNING OF EACH PRODUCT DESCRIPTION. (It is at the discretion of the Parent and/or the buyer to decide if pieces are suitable for child; we do not specify pieces for age ranges only by measurements)
• NO refunds will be accepted.
  
• NO Exchanges will be accepted. 

By purchasing from WWW.PLUSHBERRYJEWELS.COM , you accept and agree these terms and service.

• Once order is ready for shipment we will send another email called a SHIPPING CONFIRMATION Which Will include USPS tracking number.
  

For all CUSTOM ORDERS Policy is included in product description as well as confirmation pop up which asks customers to acknowledge shipping times, Before checkout We also included our terms of service box which REQUIRES acknowledgement before completion of order. This allows customers to again READ before completing order. (There is no way to complete a order without checking off terms of service box)

Unfortunately for security purposes we are unable to edit address entered by you the customer at checkout, order must be cancelled and re submitted with correct customer information.

• Once your order ships, we are unable to make any changes to the shipping address. You will be able to contact USPS once package is in transit to re route to correct destination. 
• If your package returns to us due to an incorrect address, you will be charged an additional shipping fee for redelivery.
• We accept PO BOX Addresses